Internal communication is a critical factor in policy and process management. If employees don’t understand the policies or follow the prescribed processes and procedures, policies can quickly become ineffective. Here are five methods for effectively communicating IT policies and procedures:
Get Employee Input. Nothing creates support and understanding for an initiative better than direct participation. It will give employees a sense of ownership of the policies.
Build Awareness. New policies, processes and procedures should be communicated frequently via multiple venues: dashboards, email notifications, log-in prompts, newsletters, etc. Also, the policies should be easily accessible to employees at all times on the intranet and/or printed handouts.
Create Buy-In. Even if employees had a chance to voice their opinions during the early stages of planning, it is important to build support for the policies, processes and procedures by explaining how they benefit everyone. People generally hate change and despise red tape, but they will usually support changes they perceive as being beneficial to them.
Provide Education and Training. Before new policies, processes and procedures go live, provide employees with an aggressive education or training program across the enterprise to build support, create understanding and mitigate potential issues that may arise.
Ongoing Education. As organizations and external factors change, so should the policies. An ongoing effort to keep employees abreast of those changes is important.